AMER/EMEA Template Job Post - Internal
TekionAutomotive Retail company
CincinnatiSenior
Dragoneer Investment Group
Index Ventures
Alkeon Capital
Durable Capital
Hyundai Motor Company
Advent International
Software EngineeringNew
About the role
TL;DR
Senior Application Support Engineer to resolve client issues and ensure team process adherence.
- •Tekion is seeking enthusiastic individuals to join their team as senior-level subject matter experts.
- •This role involves coordinating with dealership clients on support issues and ensuring the support team adheres to processes and deliverables within an agile environment.
- •Key Responsibilities Take ownership of customer issues and see them through to resolution.
- •Research, diagnose, troubleshoot, and resolve system issues.
- •Escalate unresolved issues to appropriate internal teams.
- •Document technical knowledge in notes and manuals.
- •Prepare accurate and timely reports.
- •Requirements 5+ years of experience as an Application Support Engineer.
- •Working knowledge of SQL, Mongo Databases, CRM tools & basic network configuration.
- •Knowledge in DB and APIs.
- •Ability to learn and master employer-specific software.
- •Candidate should be ready for rotational shifts.
Required skills
SQLMongoDBCRMPythonJavaScriptGitLinuxJiraConfluencePostmanREST API
Domain expertise
automotive
Tech stack
SQLMongoDBCRMPythonJavaScriptGitLinuxJiraConfluencePostmanREST API