Technical Support Engineer
Carbon RoboticsAgricultural Robotics company
Amsterdam, NetherlandsMid
NVentures
BOND
Anthos Capital
Fuse Venture Capital
Ignition Partners
Revolution
Software EngineeringNew
About the role
TL;DR
Provide technical support for agricultural laser weeding equipment and systems.
- •As a Technical Support Engineer, you will be the primary point of contact for customers, ensuring a high-quality and low-friction experience with Carbon Robotics' innovative agricultural technology.
- •You will triage and resolve issues, leveraging a knowledge base and your troubleshooting skills.
- •Key Responsibilities Serve as the first point of contact for inbound customer communications.
- •Troubleshoot and resolve issues with proprietary laser weeding equipment and systems.
- •Gather appropriate diagnostic information and contribute to documentation.
- •Support Field Support Engineers and Sales personnel.
- •Participate in an on-call rotation.
- •Requirements 2+ years in remote/telephone customer-facing service and support.
- •Experience creating and managing customer communication and tickets.
- •Ability to follow complex instructions, both written and oral.
- •Solid relationship management, customer service, and communication skills.
- •Hands-on technical troubleshooting in a Linux environment.
Required skills
LinuxPythonJavaScriptGitJiraConfluenceSlack
Domain expertise
cleantech
Benefits & perks
Pre-IPO Stock Options, Fully-paid medical, dental, and vision insurance premiums, Virtual Care - Doctor on Demand, Employee Assistance Program, Mental Health HRA, Restricted Healthcare Travel support, Menopause Support, Life Insurance, Long Term Disability, Flexible PTO, 401(k) plan, Pet Insurance, Commuter Benefits
Tech stack
LinuxPythonJavaScriptGitJiraConfluenceSlack