Implementation Analyst
EsperGovTech company
Austin, United StatesMid
Insight Partners
Scale Venture Partners
8VC
Madrona Ventures
Root Ventures
Cota Capital
Operations & Strategy
About the role
TL;DR
Drive and manage new customer implementations from kickoff to go-live.
- •The Implementation Analyst will drive value to Esper customers by delivering complete, efficient, and high-quality implementations of the Esper platform.
- •Key Responsibilities Drive and manage new customer implementations from kickoff to go-live.
- •Serve as the technical point of contact for new customers deploying Esper.
- •Interact directly with government leaders and policy staff on a daily basis.
- •Translate customer workflows, regulatory frameworks, and operational requirements into clean, scalable Esper configurations.
- •Partner closely with other Professional Services team members, Engineering, Product, Sales, and Customer Success.
- •Requirements 2+ years of experience in software implementation consulting, Professional Services, technical onboarding, or transferrable work with external clients.
- •Experience configuring or deploying workflow-based SaaS platforms in a Professional Services, Solutions Architecture, or post-sales environment.
- •Strong skills in conceptualization of patterns, data modeling, and configuration design.
- •Ability to provide clear and effective remote support, guidance, and recommendations to build positive relationships with government customers.
- •Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service.
Required skills
Customer Service
Domain expertise
government
Benefits & perks
Competitive salary and stock option packages, Top-tier health, dental, and vision insurance, Short- and long-term disability, life insurance, and an optional FSA account, Office setup allowance and a monthly stipend for utilities, Flexible vacation policy and paid company holidays, Professional development and growth opportunities, A collaborative hybrid environment with our Austin, TX team
