Pre Sales Solutions Engineer
EnvoyWorkplace Management company
New York, United StatesMid
Menlo Ventures
Andreessen Horowitz
Initialized Capital
TriplePoint Capital
Brookfield Growth
Avalanche VC
Sales & Account Management
About the role
TL;DR
Partner with sales to lead the technical side of sales, handle security reviews, and support customers.
- •The Solutions Engineering team at Envoy lives within the Customer Success organization but touches every team (sales, product, engineering, finance, etc).
- •The team is adaptable and has the uncanny ability to pick up new skills quickly.
- •Each day is different and involves assisting Account Executives with the pre-sales process, fielding security questions, QA’ing experimental functionality, or jumping on a call to triage and solve customer issues.
- •Key Responsibilities Partner with EMEA account executives across Mid-Market, Enterprise, and Channel to co-lead the technical side of the sale.
- •Own security and compliance review for EMEA deals.
- •Work fluently across our integration ecosystem and speak credibly about our Developer & Integration Platform and API capabilities.
- •Investigate issues through logs and data to isolate and escalate product bugs.
- •Act as the voice of the EMEA customer in roadmap discussions.
- •Requirements Working knowledge of EU data protection as it shows up in enterprise deals.
- •Comfort with identity and access: SAML, SSO, SCIM, OAuth, and directory services.
- •Solid grasp of how the internet works and intermediate SQL knowledge.
- •Strong written and verbal communication with senior technical stakeholders.
- •Demonstrated effectiveness working across time zones and cultural contexts.
Required skills
SAMLOAuthSSOGDPRSQL
Nice-to-have skills
Ruby on RailsNode.jsJavaScriptPython
Tech stack
SAMLOAuthSSOGDPRSQLRuby on RailsNode.jsJavaScriptPython