Customer Engagement Manager
EmaAgentic AI company
Bangalore, IndiaManager
Accel
Section 32
Prosus Ventures
Hitachi Ventures
Sozo Ventures
Wipro Ventures
Sales & Account Management
About the role
TL;DR
Owns strategic enterprise accounts end-to-end, combining delivery orchestration, outcome ownership, customer leadership, and commercial growth.
- •The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end.
- •Key Responsibilities Own your accounts end-to-end: every engagement, every outcome, every relationship.
- •Staff and direct delivery teams across your accounts.
- •Oversee delivery quality across all engagements.
- •Own post-go-live outcomes: adoption, ROI, accuracy, and user trust.
- •Run QBRs with VP/C-level stakeholders.
- •Requirements Not a project management role.
- •Account ownership role that combines delivery orchestration, outcome ownership, customer leadership, and commercial growth.
- •Single point of accountability for your accounts.
- •Holistic view of each account: engagement status, risk exposure, opportunity pipeline, and the customer’s strategic priorities.
- •Run account planning: engagement roadmaps, resource forecasting, risk assessment, and growth strategy.
