Manager, Customer Success - Boston
DatadogCloud Monitoring company
Boston, United States$108,000 - $144,000 USDManager
Index Ventures
RTP Global
ICONIQ Capital
Amplify Partners
OpenView
Contour Ventures
Sales & Account ManagementNew
About the role
TL;DR
Manage and develop Customer Success Managers to drive customer retention and revenue growth.
- •As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success.
- •This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand.
- •Key Responsibilities Drive and influence the full renewal and expansion sales cycle Serve as an advisor and role model for exemplary customer service Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth Focus on talent attraction, retention, and development to create high-performance teams Requirements Experienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space 3+ years of experience leading a high-performing team of Customer Success Managers A proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities Familiar with the B2B tech or subscription-based software space
Required skills
NegotiationB2B Sales
Benefits & perks
Best-in-class onboarding, Sales training, Inclusive company culture, Mentor and buddy program, Continuous professional development, Product training, Career pathing, New hire stock equity (RSU), Employee stock purchase plan (ESPP), Generous global benefits, Healthcare, Dental, Parental planning, Mental health benefits, 401(k) plan and match, Paid time off, Fitness reimbursements, Discounted employee stock purchase plan
