Customer Success Manager (AM I) - 1031 - REMOTE
LightcastData & company
RemoteMid
KKR
Sales & Account Management
About the role
TL;DR
Owns customer lifecycle, driving retention and growth through trusted advisory and measurable outcomes.
- •The Customer Success Manager serves as a trusted advisor and subject matter expert for an assigned portfolio of customers.
- •This role owns the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth.
- •Key Responsibilities Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities.
- •Develop and manage customer success plans with clear goals, milestones, and measures of success.
- •Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, forecasting, and closing.
- •Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
- •Requirements 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
- •Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
- •Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing.
- •Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
- •Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
Required skills
Customer SuccessAccount ManagementCRMSalesBusiness DevelopmentExcelPowerPointNegotiationPresentation Skills
Tech stack
ExcelPowerPointCRM
