Supervisor de Loja (Agente Líder)
DespegarOnline Travel company
Sao Bernardo Do Campo, BrazilManager
General Atlantic
Expedia
L Catterton
Operations & Strategy
About the role
TL;DR
Manage store team, supervise customer service, and drive sales initiatives.
- •We are looking for a Store Supervisor (Lead Agent) to manage our store team, supervise customer service, and drive sales initiatives.
- •This role is crucial for fostering a positive customer experience and achieving sales targets.
- •Key Responsibilities Responsible for the management of the store team.
- •Supervise customer service and create campaigns to boost sales.
- •Monitor sales evolution according to management guidelines.
- •Analyze numbers and goals for decision-making.
- •Manage operational and administrative processes.
- •Requirements Experience with team leadership.
- •Intermediate Office package skills.
- •Experience with analysis of numbers, goals, and indicators.
- •Completed or ongoing higher education.
Required skills
Customer ServiceSalesExcel
Nice-to-have skills
CRM
Domain expertise
travelretail
Tech stack
CRM