Customer Success Manager
DescopeIdentity and company
Los Altos, United States$100,000 - $130,000Mid
Lightspeed Venture Partners
Notable Capital
Cyberstarts VC
Dell Technologies Capital
Unusual Ventures
Cerca Partners
Sales & Account Management
About the role
TL;DR
Drive customer adoption and retention through scaled engagement and operational excellence.
- •As a Scaled Customer Success Manager at Descope, you will be instrumental in building and scaling programs and processes to drive customer adoption and engagement across our growing customer base.
- •You will combine customer-facing success management with operational excellence to improve customer outcomes at scale.
- •Key Responsibilities Manage a shared pool of business customers, prioritizing work based on health signals like usage, engagement, and renewal risk.
- •Drive customer adoption and retention through scaled channels including email, calls, webinars, and lifecycle campaigns.
- •Support customer onboarding and implementation by creating repeatable guides and workflows.
- •Design and optimize customer lifecycle programs and automated workflows using customer data.
- •Requirements 3-5 years of experience in Customer Success or a related customer-facing role, ideally supporting scaled or SMB segments.
- •Experience managing a portfolio of customers through one-to-many engagement strategies.
- •Hands-on experience with CRM, business intelligence, and customer health platforms.
- •Proven ability to drive customer adoption, retention, and growth outcomes.
Required skills
Customer SuccessAccount ManagementHubSpotLooker
Nice-to-have skills
OAuthSSOMFA
Domain expertise
developer-toolsai
Benefits & perks
Health insurance, Dental insurance, Vision insurance, Mental health support, Wellness resources, 401k plan, Tax advantaged benefits, Maternity leave, Internet allowance, Paid lunches, Personal development budget
Tech stack
LookerHubSpot
