Customer Success Manager - SMB
HumanlyAI Recruiting company
Seattle / BellevueMid
Drive Capital
Y Combinator
Zeal Capital Partners
Spark Growth Ventures
SEEK Investments
MassMutual Catalyst Fund
Sales & Account Management
About the role
TL;DR
Manage SMB customer accounts, drive product adoption, and ensure customer success.
- •Humanly is seeking a Customer Success Manager to help SMB customers achieve value from their AI-native hiring software.
- •This role involves building relationships, driving product adoption, and ensuring measurable outcomes for a portfolio of accounts.
- •Key Responsibilities Own a portfolio of SMB customer accounts and serve as their primary contact.
- •Build trusted relationships with recruiters, recruiting leaders, and executive stakeholders.
- •Drive adoption and utilization of Humanly's products and help customers achieve measurable business outcomes.
- •Monitor customer health, identify risks and opportunities, and advocate for customer needs internally.
- •Requirements 1-3 years of customer-facing experience (e.g., Customer Success, Recruiting, Sales, HR).
- •Strong communication and presentation skills, with the ability to lead executive conversations.
- •Analytical mindset to interpret data and provide actionable recommendations.
- •AI fluency in personal work and interest in recruiting or HR technology.
Required skills
Customer SuccessAccount ManagementPresentation Skills
Nice-to-have skills
RecruitingTalent AcquisitionSalesforceHubSpotProduct Analytics
Domain expertise
hrtech
Benefits & perks
equity, medical, dental, vision, 401(k), parental leave, PTO
Tech stack
PythonJavaScriptTypeScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceFigmaPostmanSwaggerOpenAPIREST APINotionSlackAsanaLinearAirtableExcelPowerPointGoogle AnalyticsGA4