Enterprise Customer Success Manager - Denver
DatadogCloud Monitoring company
Denver, United States$102,000 - $110,000 USDMid
Index Ventures
RTP Global
ICONIQ Capital
Amplify Partners
OpenView
Contour Ventures
Sales & Account ManagementNew
About the role
TL;DR
Drive customer success and relationships for Datadog's largest clients.
- •As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers.
- •You’ll advocate for the customer internally and focus on a positive customer experience.
- •Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities.
- •Key Responsibilities Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders.
- •Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories.
- •Lead QBRs and strategic reviews to demonstrate impact and align on priorities.
- •Analyze adoption and usage trends to quantify value delivered and drive commercial recommendations.
- •Own and project manage the on-boarding process for new customers.
- •Requirements Customer-centric with 3+ years in a Customer Success or Account Management role.
- •Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts.
- •Knowledgeable in working with Fortune 1000 companies and global brands.
- •Strong communicator with exceptional attention to detail, able to cater to specific audiences.
- •Experienced in the B2B tech space or with SaaS companies.
Required skills
Account ManagementB2B SalesEnterprise SalesProject ManagementCustomer Onboarding
Nice-to-have skills
DatadogAWSGoogle CloudAzureTerraformPythonJavaScriptSQLREST API
Benefits & perks
Best-in-breed onboarding, Generous global benefits, Intra-departmental mentor and buddy program, New hire stock equity (RSUs), Employee stock purchase plan (ESPP), Continuous professional development, Product training, Career pathing, Inclusive company culture, Community Guilds, Inclusion Talks, Healthcare, Dental, Parental planning, Mental health benefits, 401(k) plan and match, Paid time off, Fitness reimbursements, Discounted employee stock purchase plan
Tech stack
DatadogAWSGoogle CloudAzureTerraformPythonJavaScriptSQLBashReactNode.jsDockerKubernetesCI/CDGitHub ActionsJenkinsAnsiblePrometheusGrafanaNew RelicPagerDutyNginxHAProxyGitLinuxJiraConfluenceFigmaPostmanSwagger
