Customer Success Team Lead, Enterprise
DandyDigital Dental company
RemoteLead
General Catalyst
Greenoaks
Addition
Inspired Capital
Primary Venture Partners
The General Partnership
Sales & Account Management
About the role
TL;DR
Lead and develop a team of Client Success Partners for enterprise dental practice clients.
- •Dandy is seeking a Customer Success Team Lead to oversee the Enterprise Segment Client Success Partner team.
- •This role is crucial for driving retention, operational excellence, and team performance for Dandy's largest dental practice partners.
- •Key Responsibilities Lead, coach, and develop a team of Client Success Partners supporting enterprise customers.
- •Oversee the health and performance of child accounts across enterprise customers.
- •Establish and enforce best practices for managing customer health and Salesforce workflows.
- •Drive retention and expansion across enterprise child accounts.
- •Aggregate voice-of-customer feedback and share with internal teams.
- •Requirements 3-5+ years of experience in customer success, account management, or a client-facing role. 1-2+ years in a leadership capacity.
- •Proven ability to lead and develop high-performing teams.
- •Comfortable using tools such as Salesforce to drive decisions.
- •Bachelor's degree in Business Administration, Marketing, or a related field.
Required skills
SalesforceExcelPowerPoint
Domain expertise
healthtech
Benefits & perks
Competitive salary and benefits package, Professional development and growth opportunities, Collaborative and supportive work environment
Tech stack
SalesforceExcelPowerPoint