IT Help Desk Specialist
GRAILEarly Cancer company
Durham, United StatesMid
Illumina
Public Sector Pension Investment Board
Canada Pension Plan Investment Board
ARCH Venture Partners
Amazon
Bezos Expeditions
About the role
TL;DR
Provide technical support for hardware, software, and network issues.
- •GRAIL is seeking an IT Help Desk Specialist to serve as the primary point of contact for employee technical support, resolving hardware, software, identity, and connectivity issues with a strong focus on customer experience.
- •Key Responsibilities Troubleshoot and support Mac computers, ChromeOS devices, Google Workspace, Microsoft 365, Slack, Zoom, Zoom Rooms, printers, mobile devices, and enterprise SaaS applications.
- •Diagnose and resolve network connectivity issues involving Wi-Fi, VPN, DNS, TCP/IP, and remote access technologies.
- •Support employee onboarding, transfers, and offboarding by provisioning hardware, user accounts, system access, and identity management.
- •Requirements Bachelor's degree or equivalent experience. 3–5 years of IT Help Desk or Desktop Support experience.
- •Proficiency in MacOS, Chrome operating systems, Google Workspace, and O365.
- •Good understanding of networking concepts (TCP/IP, DNS, VPN, Wi-Fi) and enterprise IT security practices.
- •Strong troubleshooting, communication, and customer service skills.
Required skills
SlackMFACustomer Service
Nice-to-have skills
Jira
Domain expertise
biotechhealthcare
Tech stack
SlackMFAPrisma