Support Operations Specialist
OneImagingRadiology Platform company
RemoteMid
Vy Capital
Aquiline Capital Partners
SemperVirens Venture Capital
XRC Ventures
SixThirty Ventures
Redbud VC
New
About the role
TL;DR
Provide Tier 1 IT support, manage tickets, and troubleshoot end-user technology issues.
- •OneImaging is formalizing its internal IT helpdesk to support a growing organization of approximately 300 employees.
- •We are seeking an IT Support Operations Specialist to serve as the first point of contact for all end-user technology issues.
- •This is a foundational Tier 1 role that owns triage, dispatch, and first-touch resolution across our support queue.
- •Key Responsibilities Serve as the first point of contact for employee technology requests submitted via Slack, email, and chat.
- •Triage, prioritize, and dispatch incoming tickets in Linear, resolving Tier 1 issues directly and escalating complex issues.
- •Troubleshoot common end-user issues: account access, password resets, hardware, printers, mobile device access, email flow, and core business applications.
- •Administer user accounts and access within Google Workspace.
- •Support mobile device access and endpoint management.
- •Requirements 1+ years of experience in an IT helpdesk, service desk, or technical support role.
- •Foundational knowledge of computer systems, operating systems (Windows and macOS), and basic networking concepts.
- •Experience with a ticketing system (Linear, Jira, ServiceNow, or similar).
- •Familiarity with Google Workspace or Microsoft 365 administration.
- •Strong written and verbal communication skills.
Required skills
LinearSlackGit
Nice-to-have skills
HIPAA
Domain expertise
healthcare
Tech stack
SlackLinearGit