Customer Success Manager, AI Deployments
CommodityAICommodity Trading company
San Francisco, United StatesMid
Y Combinator
Rebel Fund
Karman Ventures
Sales & Account Management
About the role
TL;DR
Drive customer success from sales handoff through onboarding, adoption, expansion, and renewal.
- •CommodityAI is building the operating system for the global commodities industry.
- •We serve as a digital operator that continuously interprets trade data, reconciles physical movements, and flags operational risks in real time.
- •Key Responsibilities Own the Post-Sale Lifecycle: Take customers live during the opening weeks of a paid pilot, then own their adoption, renewal, and expansion from there.
- •Run the Deployment: Act as project manager across several concurrent accounts, holding timelines, owners, risks, and dependencies, and surfacing deployment risk before it becomes a delay.
- •Translate Messy Operations: Learn how each customer works across trading, logistics, finance, and compliance, then turn those workflows into data models, business rules, approval steps, and product requirements.
- •Requirements 3+ years in customer success, implementation, solutions consulting, professional services, or another customer-facing technology role.
- •Technical fluency without the engineering requirement: You are comfortable with data models, field mappings, APIs, CSV and JSON data, integrations, and system dependencies.
- •You do not need to be a software engineer.
- •Deeply embedded in AI tooling: You actively use agents to research, analyze, automate, and build in your own work, not occasionally for writing.
Required skills
SQLCustomer Success
Nice-to-have skills
CRMChange ManagementSQLPython
Domain expertise
logistics
Benefits & perks
Competitive base salary with meaningful early-stage equity, Comprehensive health, dental, and vision insurance
Tech stack
SQL
