Senior Customer Success Manager
CoLabEngineering Collaboration company
RemoteSenior
Insight Partners
Y Combinator
Intrepid Growth Partners
Killick Capital
Pelorus VC
Spider Capital
Sales & Account Management
About the role
TL;DR
Lead post-sale customer journey for Enterprise customers, driving business results and product adoption.
- •As a Senior Customer Success Manager, you will lead the post-sale customer journey for a portfolio of our largest Enterprise customers, focusing on driving measurable business results, product adoption, and long-term retention.
- •Key Responsibilities Own adoption, satisfaction, and retention metrics for Enterprise and Key accounts Build, maintain, and execute Customer Success Plans that outline goals, milestones, and measures of success tied to business impact Execute onboarding plan and rollout strategy in collaboration with Customer Engineering Advisors Build and maintain strategic relationships across customer stakeholders Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact Requirements 4-6 years of Customer Success or Account Management in B2B SaaS Experience working with technical, specialized customer personas Experience with customer journey orchestration and success planning in a high-ACV SaaS environment Strong customer storytelling, executive presence, and internal influence Proven success driving translating adoption to high-impact customer value
Required skills
Business DevelopmentSalesEnterprise SalesB2B SalesCustomer OnboardingImplementation ManagementStrategic Planning
Nice-to-have skills
Change Management
