Customer Success Manager - EMEA
ChainguardSoftware Supply company
GermanySenior
Kleiner Perkins
IVP
Redpoint Ventures
Lightspeed Venture Partners
Sequoia Capital
Spark Capital
Sales & Account ManagementNew
About the role
TL;DR
Manage customer relationships post-sale, driving onboarding, adoption, and value realization.
- •As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for customers, responsible for their onboarding, implementation, and adoption.
- •You will collaborate with internal teams to ensure customer success and drive value realization.
- •Key Responsibilities Drive business success planning by partnering with customers and internal teams.
- •Act as the voice of the customer, advocating for their needs internally.
- •Collaborate with support and engineering teams to ensure timely issue resolution.
- •Develop technical knowledge of Chainguard and industry trends to optimize customer use.
- •Develop relationships with customer stakeholders and work with sales to minimize churn.
- •Requirements 5+ years of experience in enterprise, customer-facing roles.
- •Domain knowledge in Supply Chain Security, DevSecOps, AppSec, or related areas.
- •High level of autonomy and ability to make key decisions for customer outcomes.
- •Entrepreneurial mindset and a commitment to continuous professional development.
- •Strong emotional intelligence and priority management skills.
Required skills
Customer SuccessCompliance ManagementCustomer OnboardingImplementation Management
Nice-to-have skills
PythonAWSGoogle CloudAzureDockerKubernetesCI/CDGit
Domain expertise
cybersecuritydeveloper-tools
Benefits & perks
Flexible & Remote-First Culture, Stock options, 100% Covered Health Insurance, Flexible Time Off, Paid Parental Leave
Tech stack
PythonJavaScriptTypeScriptJavaGoBashReactNode.jsSpringExpressAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDGitHub ActionsJenkinsGitLab CIAnsiblePrometheusGrafanaNginxOAuthJWTSAMLOWASPVaultIAM