Enterprise Customer Success Manager, Americas
CodeRabbitAI Code company
San Francisco, United States$125K-215KSenior
Scale Venture Partners
NVentures
CRV
Harmony Partners
Flex Capital
Engineering Capital
Sales & Account Management
About the role
TL;DR
Manage enterprise customer relationships and drive value realization for an AI code review platform.
- •CodeRabbit is seeking an exceptional, passionate Enterprise Customer Success Manager to join their growing customer success organization.
- •This role will ensure customers realize value from CodeRabbit's AI-powered code review platform, owning the full customer journey from kickoff to renewal and expansion.
- •Key Responsibilities Build strong, meaningful relationships with customers and understand their business objectives.
- •Drive engagement and adoption throughout the full customer journey.
- •Own a book of business, including renewals and expansion opportunities.
- •Become a product expert and educate customers on best product usage.
- •Champion customer needs internally and influence the product roadmap.
- •Requirements At least 5 years of experience in customer success or account management.
- •Technical competency to understand software and build relationships with technical prospects.
- •Customer Obsession: a passion to deliver a high-quality customer experience.
- •Strong knowledge of the customer success space, including negotiations and procurement.
- •Familiarity with modern software development practices, version control systems, and the software development ecosystem.
Required skills
GitCI/CDNegotiationProcurement
Domain expertise
developer-toolsaiproductivity
Tech stack
GitCI/CD
