Manager, Presales Customer Engineering
CloudflareNetwork Security company
Sydney, AustraliaManager
New Enterprise Associates
Union Square Ventures
Venrock
CapitalG
Pelion Venture Partners
Greenspring Associates
Sales & Account ManagementNew
About the role
TL;DR
Lead and enable a team of presales customer engineers to drive technical solutions and revenue targets.
- •Cloudflare is seeking a Manager, Presales Customer Engineering to lead and enable a team of technical experts.
- •This role involves working closely with prospects and customers, enhancing the team's technical expertise, and ensuring equitable workload distribution.
- •Key Responsibilities Lead and coach a team of Customer Engineers, fostering technical growth and development.
- •Partner with sales leaders to drive revenue targets and ensure customer success.
- •Escalate and resolve technical issues efficiently, collaborating with various internal teams.
- •Manage team workload, performance, and individual development plans.
- •Recruit, interview, and onboard new team members.
- •Requirements Demonstrable experience in leading a technical team and driving adaptation to new technologies.
- •Proven coaching, leadership, and team management skills.
- •Experience in managing escalations and team-related scenarios.
- •Ability to lead a team to achieve results like PoC win rates and sales quota attainment.
- •Minimum 5 years of management experience in a pre-sales team with knowledge of the ANZ market.
Required skills
CoachingAWSGoogle CloudAzurePythonJavaScriptSQLGitLinux
Nice-to-have skills
DockerKubernetesCI/CDREST API
Tech stack
PythonJavaScriptSQLBashGitLinuxAWSGoogle CloudAzureDockerKubernetesCI/CDREST API
