Director, Value Realization
ClariumHealthcare Supply company
Remote$140K - $190KDirector
Northzone
General Catalyst
AlleyCorp
Kaiser Permanente Ventures
Texas Medical Center Ventures
1984 Ventures
Operations & Strategy
About the role
TL;DR
Define and operationalize customer ROI to drive retention and expansion.
- •This role sets the methodology and tools that Customer Success Managers use to deliver and communicate value, making it a force multiplier across the customer portfolio.
- •Key Responsibilities Design and operationalize a repeatable ROI framework for prospects and customers Serve as a cross-functional leader influencing GTM strategy, product direction and customer growth initiatives through measurable customer value outcomes.
- •Partner with Sales and Marketing to strengthen our commercial value narrative Establish pre
- •and post-implementation baselines for each customer to measure realized outcomes, and aggregate trends and insights across the portfolio to identify patterns in value delivery.
- •Create an initial value realization dashboard in collaboration with Product and Data teams Requirements Experience in value engineering, strategic consulting, customer strategy, revenue operations, or customer value realization Strong executive communication skills with the ability to engage CFO, COO, and CEO stakeholders Analytical mindset with experience translating operational data into business outcomes Ability to design scalable operational frameworks, playbooks and measurement systems that evolve from early customer engagements into repeatable company-wide capabilities Ability to work cross-functionally across Sales, CX, Product, and Data teams
Required skills
Revenue OperationsCross-functional Leadership
Nice-to-have skills
Strategic PlanningProject Management
Domain expertise
healthcare
Benefits & perks
Incentive Stock Options, Unlimited PTO, Top-tier health, vision, and dental benefits, 401K