Senior Specialist, Account Management
Checkout.comPayments company
New York, United StatesSenior
Coatue
DST Global
Dragoneer Investment Group
Endeavor Catalyst
Altimeter Capital Management
Blossom Capital
Sales & Account Management
About the role
TL;DR
Manage merchant accounts, drive growth, and provide data-driven insights in a fast-paced fintech environment.
- •Checkout.com is seeking a Senior Specialist, Account Management to manage a portfolio of merchants, drive commercial growth, and act as the voice of the customer internally.
- •This role involves identifying merchant needs, leading negotiations, and providing data-driven insights to ensure a first-class experience.
- •Key Responsibilities Manage a personal book of business and serve as the primary day-to-day point of contact.
- •Identify merchant needs, lead pricing negotiations, and build strategies for up-selling/cross-selling.
- •Provide data-driven insights and actionable recommendations to merchants.
- •Coordinate operational processes and collaborate with internal teams to drive merchant initiatives.
- •Act as the "Voice of the Merchant" internally, influencing product roadmap.
- •Requirements 2 or more years in a customer-oriented role, preferably in a B2B setting.
- •Proven ability to manage enterprise accounts and maintain strong relationships with stakeholders.
- •Target driven with strong commercial acumen and strategic problem-solving skills.
- •Deep curiosity about the payments industry and customer business models.
- •Highly independent worker and self-starter, comfortable managing revenue budgets and working across global time zones.
Required skills
Account ManagementSalesforceHubSpotExcelNegotiationB2B SalesCustomer ServiceBusiness DevelopmentSales OperationsPipeline ManagementMarket AnalysisRevenue Operations
Nice-to-have skills
SQLPythonJavaScriptAWSGoogle CloudAzureDockerKubernetesGitLinux
Domain expertise
fintech
Benefits & perks
Hybrid working model
Tech stack
PythonJavaScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetesGitLinuxJiraConfluenceSalesforceHubSpotExcelPowerPointGoogle AnalyticsGA4Looker Studio