Sales Manager
Capi MoneyPayments company
On-siteSenior
Creandum
Y Combinator
Firstminute Capital
The Raba Partnership
Janngo.africa
4Cities
Sales & Account Management
About the role
TL;DR
Drive customer satisfaction and growth as a dynamic Sales Manager.
- •We are seeking a dynamic Sales Manager to drive customer satisfaction and growth.
- •Key Responsibilities Acquire new corporate customers locally using existing and new acquisition channels.
- •Identify potential challenges and customer needs, converting leads into active, long-term customers.
- •Guide new customers through the onboarding process, ensuring they fully understand and effectively use our platform.
- •Proactively engage with onboarded, inactive, and churned accounts to identify opportunities for reactivation and upselling.
- •Collaborate closely with internal teams to relay customer feedback and contribute to continuous product improvements.
- •Requirements Minimum of 5 years in customer success, account management, or sales roles within high-performing environments.
- •Strong communication and interpersonal skills; fluent in English, French and local languages.
- •Excellent problem-solving abilities with a strong customer-centric mindset.
- •Proficiency with CRM tools and data analysis to monitor and enhance customer performance.
Required skills
SalesBusiness DevelopmentAccount ManagementB2B SalesCRMNegotiationLead GenerationCustomer ServiceCustomer OnboardingImplementation ManagementProduct Management
Nice-to-have skills
Venture CapitalPrivate EquityProcurementVendor ManagementContract ManagementRisk ManagementCompliance ManagementTaxTreasuryAudit
Domain expertise
fintech
Benefits & perks
Equity, Compensation Design, Performance Management, L&D, Onboarding, Employee Relations, Organizational Development, Workforce Planning, DEI
Tech stack
CRMExcelHubSpotSalesforceSQL