Customer Success Executive - Value
InfinityCross-border Payments company
Reigate, United KingdomUp to £35K Base + BonusMid
Y Combinator
Liquid 2 Ventures
Script Capital
Alan Rutledge
Justin Hamilton
Samvit Ramadurgam
Sales & Account Management
About the role
TL;DR
Manages customer book, ensures retention, onboarding, and value achievement.
- •The Customer Success Executive manages an allocated customer book, ensuring customers are retained, onboarded effectively, and supported in achieving value from Infinity.
- •Key Responsibilities Customer Book Ownership: Own the performance and retention of your allocated customer book.
- •Customer Health Monitoring: Monitor customer health through engagement levels, usage data, health scores, and risk signals.
- •Service Offer Delivery: Deliver a consistent service offer to customers, including touch-in calls, account reviews, training support, and delivering Business Reviews.
- •Customer Onboarding: Own onboarding for new customers, ensuring they are set up correctly from a platform and billing perspective.
- •Product Knowledge: Build and maintain a strong working knowledge of the Infinity platform and related services.
- •Requirements Experience in Customer Experience, Customer Service, Account Support, or a similar customer-facing role.
- •Confident working directly with customers, managing tasks, following processes, and working with internal teams.
- •Organised, curious, and willing to build strong product knowledge over time.
- •Ability to identify customer issues, ask good questions, and escalate risks or opportunities appropriately.
Required skills
Customer SuccessCustomer OnboardingRisk Management
Domain expertise
fintech
