Care Operations Associate
Marble HealthMental Health company
New York, United States$60K - $90KMid
Costanoa Ventures
Khosla Ventures
FJ Labs
Town Hall Ventures
StoryHouse Ventures
Daybreak Ventures
Operations & Strategy
About the role
TL;DR
Guiding families from referral to intake with empathy and clarity.
- •Guiding families from referral to intake with speed, clarity, and empathy.
- •Key Responsibilities Manage a caseload of referred families Engage with families across multiple touchpoints Collaborate with Growth, Product, and Engineering teams Surface real-time patterns on where families get stuck Share feedback on product, tools, and messaging Requirements 3+ years of professional experience Experience in high-communication roles Builds trust quickly with families and teammates Works through complexity and ambiguity Highly organized and mission-driven
Required skills
Customer Service
Domain expertise
healthcare
Benefits & perks
equity, health insurance