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XOC & Incident Management

FluidStackGPU Cloud company
Austin, United StatesSenior
Situational Awareness
Astro Capital (NY)
7GC & Co
Armyn Capital
Autopilot Management Company
Bare Metal Ventures
Operations & Strategy

About the role

TL;DR

Manage and optimize the incident management process for a large-scale data center operation.

  • Stand up and run the fleet operations center that watches every site 24/7: alarms, tickets, escalations, and communications.
  • Key Responsibilities Own the incident management process end to end, from first alert to postmortem, across facility and compute events.
  • Write the runbooks, escalation trees, and severity definitions the whole fleet operates on.
  • Drive incident metrics (time to acknowledge, time to resolve, repeat rate) down with process and tooling, not headcount.
  • Requirements You've run a NOC, GOC, or mission-control function and owned its performance numbers.
  • You've written incident processes that other people still use after you left.
  • You stay structured when several things break at once.
  • You write postmortems that change how the organization operates, not just what it apologizes for.
  • Bonus: Data center or utility operations center experience.
  • PagerDuty or ServiceNow-class tooling.
  • SRE-style incident frameworks.
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Nice-to-have skills

PagerDuty

Tech stack

PagerDuty

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