Senior Manager, Commercial Success
BubbleNo-Code Development company
New York, United States$187K - $240KManager
Insight Partners
SignalFire
Neo
Betaworks
Third Kind Venture Capital
McGill Dobson Centre for Entrepreneurship
Sales & Account Management
About the role
TL;DR
Lead commercial success initiatives, driving revenue retention and expansion for Bubble's customer base.
- •As Senior Manager, Commercial Success, you will lead the team responsible for Bubble's revenue retention and expansion.
- •You will drive key motions like upgrading customers to Enterprise and managing the customer lifecycle from onboarding to renewal.
- •Key Responsibilities Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and agency revenue goals.
- •Lead and develop the Account Management, Customer Success, and Partner Success teams.
- •Execute and refine the Account Management upgrade motion (Standard → Enterprise).
- •Own the Customer Success Manager lifecycle: onboarding, steady-state check-ins, expansion, and renewal plays.
- •Partner with Technical Success and Success Operations to ensure customer health and translate signals into commercial action.
- •Requirements 6+ years in customer success, account management, or commercial roles, with 3+ years managing teams.
- •Proven track record of owning a retention or expansion metric (NRR, GRR, or similar).
- •Experience building or scaling commercial playbooks and operating cadences.
- •Strong analytical skills and comfort working from data and customer signals.
- •Ability to thrive in a fast-paced, ambiguous, high-growth environment.
Required skills
Customer SuccessAccount ManagementSalesforceHubSpotExcelPowerPointGoogle AnalyticsGA4Looker StudioWorkdayGreenhouseLeverMarketo
Benefits & perks
Comprehensive health coverage, 401(k) matching, Wellness and work enablement stipends, Generous PTO, A Sabbatical program
Tech stack
Account ManagementCustomer SuccessSalesforceHubSpotExcelPowerPointGoogle AnalyticsGA4Looker StudioWorkdayGreenhouseLeverMarketo