Manager, Technical Success
BubbleNo-Code Development company
New York, United States$136K - $176KManager
Insight Partners
SignalFire
Neo
Betaworks
Third Kind Venture Capital
McGill Dobson Centre for Entrepreneurship
Sales & Account Management
About the role
TL;DR
Lead and develop the Technical Success Management team to ensure high technical value for customers.
- •As Manager, Technical Success, you'll lead a team of Senior and standard Technical Success Managers as a player-coach.
- •You'll define the best practices and processes that ensure the team delivers the highest level of technical value to customers and internal partners.
- •Key Responsibilities Lead, coach, and develop the TSM team, defining best practices and operating standards Own key-customer GRR and the technical-outcome metrics you define with Product Drive onboarding setup, Workload Unit (WU) optimization, and quarterly architecture reviews for strategic accounts Requirements 5+ years of success management or technical customer-facing experience At least one year of people management experience, with enthusiasm for a player-coach role Experience owning a metric like CSAT, NPS, or TTL
Required skills
Technical LeadershipCustomer SuccessEngineering Management
Nice-to-have skills
Product ManagementAgileOKRsStrategic Planning
Domain expertise
ai
Benefits & perks
Comprehensive health coverage, 401(k) matching, Wellness and work enablement stipends, Generous PTO, A Sabbatical program
