Application Support Engineer
BringgLast-mile Delivery company
EEMid
Insight Partners
Salesforce Ventures
Viola Growth
GLP
Cambridge Capital
Aleph
Software Engineering
About the role
TL;DR
Handle technical support for Bringg's enterprise customers.
- •Handle both customer-facing and deep technical support questions from Bringg's enterprise customers.
- •Key Responsibilities Investigate reported issues using logs, SQL queries, and API calls to find root cause, not just symptoms Use observability tools (e.g.
- •OpenSearch, Kibana, Grafana, Splunk) to monitor system health, catch issues proactively, and speed up incident investigation Manage a queue of competing priorities, escalating the right issues to R&D with clear, actionable bug reports Requirements 2+ years of experience in L2 or L3 technical or application support Proven experience using SQL at an intermediate level Proven track record working with REST APIs
Required skills
SQLREST APIGrafana
Domain expertise
logistics
Benefits & perks
Home office setup, Meal allowance, Hybrid work, Parental leave, Vacation days, Wellness budget, Health insurance, Extra days off
Tech stack
SQLREST APIGrafana