Customer Support Associate
Bloom & Wild GroupOnline Flower company
Amsterdam, NetherlandsMid
General Catalyst
Index Ventures
Novator
Latitude Ventures
D4 Ventures
Burda Principal Investments
Operations & Strategy
About the role
TL;DR
Support customers through various channels to resolve their issues.
- •Join our Customer Delight Team as a Customer Delight Associate and bring joy to customers' days with every interaction! Key Responsibilities Engage with customers through various channels to resolve their issues.
- •Communicate with colleagues on Slack for support and complete associated admin duties.
- •Attend company and team meetings, share feedback, and evaluate performance.
- •Requirements Fluent in Dutch and English.
- •Strong verbal communication and writing skills.
- •Solution-oriented and friendly attitude.
Required skills
Customer Service
Nice-to-have skills
A/B TestingProduct AnalyticsCustomer Onboarding
Domain expertise
ecommerce
Tech stack
Slack