Customer Engagement Program Manager - Scale Team
CelonisProcess Mining company
Munich, GermanySenior
Accel
83NORTH
T. Rowe Price
Franklin Templeton
Qatar Investment Authority
Durable Capital Partners
Operations & Strategy
About the role
TL;DR
Drives customer value, adoption, and success through scalable engagement strategies.
- •{"about_the_role": "The Customer Engagement Program Manager (internal title: Senior Value Engineer
- •Scale team) is a trusted advisor responsible for driving value, adoption, and customer success across a portfolio of accounts.
- •This role collaborates closely with customers, partners, and internal teams to strengthen customer engagement and ensure long-term success with the Celonis Process Intelligence Platform.", "key_responsibilities": ["Drive value, adoption, and sponsorship as a trusted advisor to customers and partners.", "Establish robust Centres of Excellence (CoEs) and coach customers for self-sufficiency.", "Manage 1:N programs and scalable motions to generate impact across a customer community.", "Build stakeholder trust and drive success through efficient, scaled interactions.", "Utilize AI-driven tools to monitor portfolio health and proactively surface risks."], "requirements": ["3-5 years of strong programmatic execution and ability to execute complex products efficiently.", "Broad industry and domain expertise with a proven ability to identify improvement opportunities.", "High AI fluency, leveraging copilots and intelligent agents to accelerate workflows.", "Strong stakeholder management skills, able to build trust and inspire action.", "Native-level German proficiency is required."]}
Required skills
Program ManagementCustomer SuccessProject ManagementSales OperationsPartnership ManagementPresentation SkillsBusiness OperationsImplementation Management
Nice-to-have skills
PythonSQLReactNode.jsAWSGoogle CloudAzureDockerKubernetesCI/CD
Benefits & perks
Restricted Stock Units (RSUs), Parental Leave, Unlimited PTO, Hybrid Work Model, Learning Platform Access, Wellness Programs, Paid Time Off for Volunteering
Tech stack
PythonJavaScriptSQLBashReactNode.jsAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceFigmaPostmanSwaggerREST APIExcelPowerPointGoogle AnalyticsGA4WorkdayGreenhouseMarketoProduct ManagementAgileScrum
