Customer Success Specialist
FireflyOut-of-Home Advertising company
New York, United StatesMid
NFX
GV (Google Ventures)
500 Global
Pelion Venture Partners
Decent Capital
Muse Capital
Sales & Account Management
About the role
TL;DR
Support full campaign lifecycle and client relationships.
- •Firefly is looking for a Customer Success Specialist based in New York.
- •Responsible for supporting the full campaign lifecycle
- •from planning and execution through post-campaign analysis
- •while partnering closely with Sales, Customer Success Managers, and Revenue Operations to deliver seamless client experiences.
- •Key Responsibilities Support the full campaign lifecycle from planning and contracting through execution and post-campaign analysis Partner closely with Customer Success Managers, Sales (AEs), and RevOps to ensure seamless campaign delivery Assist in RFP development, proposal creation, and campaign strategy Provide day-to-day client support while building strong relationship management skills Participate in client meetings and support client communications as needed Requirements 0–3 years of experience in customer success, sales support, account management, or similar roles Interest in developing client-facing relationship management and sales support experience Interest in pursuing a career in sales and becoming an Account Executive is preferred Strong communication skills and confidence interacting with clients Highly organized with strong attention to detail and ability to manage multiple priorities
Required skills
Customer ServiceProject ManagementSalesAccount ManagementRevenue OperationsBusiness Development
Nice-to-have skills
Technical LeadershipEngineering ManagementProduct ManagementProduct StrategyGo-to-MarketFeature PrioritizationCustomer DiscoveryProduct AnalyticsCompetitive AnalysisProduct Operations
Domain expertise
adtech