Senior Customer Relationship & Success Manager
FlinnAI & company
Vienna, AustriaSenior
HV Capital
Cherry Ventures
Speedinvest
BHI (Bertelsmann Healthcare Investments)
SquareOne
Sales & Account Management
About the role
TL;DR
Drive customer success and account management for strategic accounts in Europe.
- •Drive adoption, retention, and expansion of strategic accounts in Europe.
- •Key Responsibilities Own a portfolio of strategic accounts in the European region.
- •Lead annual business reviews and success planning with stakeholders.
- •Identify upsell and cross-sell opportunities.
- •Refine and drive efficiency of onboarding processes.
- •Prioritise with key customers to ensure satisfaction.
- •Requirements 5+ years in Customer Success, Account Management or Sales in a B2B SaaS environment.
- •Proven track record of managing accounts and driving net revenue retention growth.
- •Strong consultative skills.
- •Experience in an account management or hybrid Customer Success / Solution Engineering role.
- •Strong communication skills in English and ideally fluency in German.
Required skills
Customer SuccessAccount ManagementB2B Sales
Domain expertise
healthtech
Benefits & perks
flexible working hours, remote flexibility, employee-friendly equity package, high-trust, low-ego environment, net-zero company
