Operations Support Analyst
CoinflowPayments company
Chicago, United States$70K - $90KMid
Pantera Capital
Coinbase Ventures
CMT Digital
The Fintech Fund
Jump Capital
Reciprocal Ventures
Operations & Strategy
About the role
TL;DR
Optimize merchant onboarding processes and ensure data integrity.
- •As an Operations Support Analyst, you will balance manual tasks with strategic mindset to optimize merchant onboarding.
- •Key Responsibilities Own the "Pre-review" phase and analyze trends to create efficient workflows.
- •Act as the primary point of contact for configuring customer accounts with bank partners.
- •Assist in writing, updating, and tracking SOPs to ensure our internal manuals reflect current workflows.
- •Maintain "CRM integrity" by ensuring customer accounts fields are configured correctly.
- •Manage the queuing and assignment of periodic reviews and recommend refinements.
- •Requirements 0-3 years of experience in FinTech, Operations, or a start-up environment.
- •Exceptional organizational skills with a "process-first" mindset.
- •Strong communication skills for managing bank-partner relationships and internal escalations.
- •Ability to operate in the "gray area" and help define processes where they don't yet exist.
- •Systems-level thinker with the ability to operate independently and iterate based on feedback.
- •Adaptable multi-tasker capable of managing competing priorities without compromising data integrity.
Required skills
Business Operations
Domain expertise
fintech
Benefits & perks
equity, health insurance, flexible time off