Keyholder
AwayLuggage & company
Toronto, CanadaMid
Forerunner Ventures
Global Founders Capital
Comcast Ventures
Wellington Management
Accel Partners
Barry Sternlicht
Operations & Strategy
About the role
TL;DR
Lead the retail team and provide exceptional customer service at our Toronto, Yorkdale store.
- •Join our team as a Keyholder at our Toronto, Yorkdale store.
- •Lead the retail team, provide exceptional customer service, and ensure operational excellence.
- •Key Responsibilities Deliver best-in-class customer service Create personalized customer experiences Manage in-store processes and operations Meet sales goals and support store success Lead and support a team of retail associates Assist with onboarding and training new hires Coach and provide feedback to team members Partner with store management on marketing events Requirements Growing retail, customer service, or hospitality leader Excellent communicator and coach Passion for people and collaboration Reliable, effective, and solution-oriented Physical ability to lift, stand, bend, squat, twist, and reach
Required skills
Customer ServiceCoachingEngineering ManagementTechnical LeadershipExecutive LeadershipStrategic PlanningOrganizational DesignMentoring
Domain expertise
retailtravel
Benefits & perks
Health Insurance, 401(k) with Company Match, Paid Time Off, Travel Discounts, Product Stipends, Volunteer Opportunities, Charitable Opportunities
Tech stack
Customer ServiceCoachingTeam BuildingCommunicationProblem SolvingAnalytical ThinkingCritical ThinkingLeadershipTeam ManagementEngineering ManagementTechnical LeadershipExecutive LeadershipStrategic PlanningOrganizational DesignMentoringChange ManagementCross-functional LeadershipExecutive PresenceVision SettingProduct StrategyGo-to-MarketFeature PrioritizationCustomer DiscoveryProduct AnalyticsCompetitive AnalysisProduct OperationsGrowth StrategyMonetization StrategyProduct-Led GrowthProduct Management
