Customer Success Manager
AscendAccounting Automation company
San Francisco, United States$105,000 - $110,000Mid
Index Ventures
First Round Capital
Distributed Ventures
NFP
HSCM Bermuda
XYZ Ventures
Sales & Account Management
About the role
TL;DR
Owns customer lifecycle, driving adoption, retention, and expansion for high-value clients.
- •We are looking for a relationship driven, strategically minded Customer Success Manager to scale our post-implementation Customer Success function.
- •This role will own the end to end lifecycle of Ascend’s highest value customers, serving as a trusted advisor to senior stakeholders while ensuring strong adoption, retention, and expansion.
- •Key Responsibilities Own a portfolio of mid-market and enterprise customers, running regular touch-points with executive stakeholders and day to day users.
- •Lead core customer operations including business reviews, feature rollouts, and coordination of complex issues with Product Support.
- •Fully own the post implementation customer lifecycle including renewals and expansion motions in partnership with Sales and Product.
- •Act as the voice of the customer internally by surfacing trends, risks, and opportunities to inform product and process decisions.
- •Requirements 3+ years of experience in related roles.
- •Prior experience managing high value enterprise customer relationships in B2B SaaS or Fintech environments.
- •Strong written and verbal communication skills with the ability to navigate executive level conversations and complex subject matter.
- •A consultative, relationship first approach to customer success with a proven track record of renewals and expansion.
- •Background in insurance, financial services, or fintech is a plus.
Required skills
Customer SuccessAccount ManagementB2B SalesProject ManagementCustomer OnboardingImplementation Management
Domain expertise
fintechinsurtech
Benefits & perks
Equity, Health insurance, 401k with employer matching, Unlimited PTO, Commuter benefits, Parental and family leave, Lunch, Dog-friendly office
Tech stack
PythonJavaScriptTypeScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceSalesforceHubSpotExcelPowerPointWorkdayGreenhouseLeverMarketo