Senior Customer Engineer, Edge APAC
ArmadaEdge Computing company
SingaporeSenior
Founders Fund
Lux Capital
Marlinspike Capital
Silent Ventures
Shield Capital
Space Capital
Sales & Account Management
About the role
TL;DR
The Senior Customer Engineer bridges technical expertise with sales acumen to drive revenue growth.
- •The Customer Engineer plays a pivotal role in bridging the gap between technical expertise and sales acumen.
- •This position requires a blend of technical knowledge and interpersonal skills to effectively communicate the value of complex technical solutions to potential clients.
- •Key Responsibilities Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team.
- •Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success.
- •Provide expert technical guidance to customers and sales peers regarding Armada’s products and services.
- •Understand client challenges and propose appropriate solutions to meet their needs.
- •Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings.
- •Tailor demonstrations and execute workshops to address specific client challenges.
- •Collaborate cross-functional to support sales, including customer engagements, technical scoping, and proposal development.
- •Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes.
- •Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers.
- •Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs.
- •Requirements Bachelor’s degree in computer science, Engineering, or related field; advanced degree is a plus. 5+ years proven experience in pre-sales, sales/customer engineering, or solution architecture role supporting technical products.
Required skills
Technical LeadershipSalesBusiness DevelopmentSolution SellingCustomer SuccessProduct ManagementAgileStrategic PlanningMarket AnalysisPresentation Skills
Domain expertise
ai
