Manager, Customer Success GSI
AnthropicGenerative AI, company
San Francisco, United States$265,000 - $320,000 USDManager
GIC
Coatue
Google
Lightspeed Venture Partners
ICONIQ Capital
Amazon
Sales & Account Management
About the role
TL;DR
Manage customer success for Global Systems Integrators and consulting firms deploying Anthropic's AI products.
- •As Manager, Customer Success
- •GSI at Anthropic, you'll lead the front-line team responsible for Anthropic's most complex and highest-leverage customer relationships: the Global Systems Integrators and consulting firms who deploy Claude inside their own firms, in addition to, extending Anthropic’s scale by deploying Claude across their clients.
- •Key Responsibilities Directly manage and develop a team of 5–8 Customer Success Managers supporting GSI and consulting-firm partnerships across all Anthropic products.
- •Own the hiring plan to build the team from its current size to full strength, while establishing the plays, frameworks, and operating rhythms that make GSI success repeatable and scalable.
- •Build and refine the GSI success methodology, including success planning frameworks, QBR templates, Center of Excellence blueprints, Train-the-Trainer curricula, and expansion playbooks.
- •Partner closely with Sales and the Partnerships organization to align on account strategy and facilitate handoffs.
- •Requirements 7+ years of experience in customer success, account management, or customer-facing roles, with 2+ years of front-line management experience.
- •Direct experience driving success with GSIs (e.g.
- •Accenture, IBM, Cognizant, TCS, Infosys) and/or Tier 1 consulting firms (McKinsey, BCG, Bain).
- •Proven track record of managing and building customer success teams in SaaS, API, or AI/ML companies.
- •Technical fluency to understand AI/ML products, navigate technical conversations, and coach teams on capabilities across multiple offerings.
Required skills
Partnership ManagementEnterprise SalesAnthropic APILLMs
Nice-to-have skills
PythonJavaScriptTypeScriptSQLNode.jsReactAWSGoogle CloudAzureDocker
Domain expertise
aiconsultingdeveloper-tools
Tech stack
PythonJavaScriptTypeScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceSlackAnthropic APILLMs
