Member Support Expert
AlanDigital Health company
Toronto, CanadaMid
Index Ventures
Temasek
Belfius
Greenoaks Capital
KAAF Investments
Power Financial Corporation
Operations & StrategyNew
About the role
TL;DR
Provide timely, transparent, and empowering support to Alan members, helping them understand their coverage.
- •Alan is building the new standard in prevention insurance, integrating insurance, prevention, and care into a single user experience.
- •This role focuses on supporting members with speed, clarity, and kindness, helping them understand their coverage and navigate their healthcare journey.
- •Key Responsibilities Develop expertise in healthcare systems and Alan's products.
- •Assist members and business clients in maximizing their coverage benefits.
- •Share insights to continuously improve products and services.
- •Support the onboarding of new business clients.
- •Collaborate with various teams on strategic projects.
- •Requirements At least three years of relevant experience.
- •Fluent in written and spoken English and French.
- •Comfortable with technology, AI-powered tools, and multi-channel support.
- •Demonstrates empathy, initiative, adaptability, and sound judgment.
- •Ability to work autonomously and manage multiple priorities.
Required skills
OpenAI APIAnthropic APIGemini APILangChainREST API
Nice-to-have skills
Project ManagementAccount Management
Domain expertise
healthtechinsurtech
Benefits & perks
Equity, Health insurance, Flexible working hours, Six weeks of vacation, Lunch allowance, Coffee and snacks, High-quality equipment, MacBook Air, Bose noise-cancelling headphones, Fully reimbursed TTC monthly pass, 4% employer matching through our Group RRSP program, Learning and development opportunities, Extended parental leave
Tech stack
JavaScriptPythonReactVue.jsAngularNode.jsExpressPostgreSQLMySQLMongoDBRedisElasticsearchAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraNotionSlackExcelPowerPointGoogle AnalyticsGA4REST APIOpenAI APIAnthropic API
