Member Support Expert
AlanDigital Health company
Toronto, CanadaMid
Index Ventures
Temasek
Belfius
Greenoaks Capital
KAAF Investments
Power Financial Corporation
Operations & Strategy
About the role
TL;DR
Deliver exceptional member support and contribute to product improvement.
- •Deliver exceptional member support that is timely, transparent, and empowering.
- •Develop deep expertise in healthcare systems to assist members and B2B customers in maximizing value from Alan's products.
- •Key Responsibilities Deliver exceptional member support.
- •Develop expertise in healthcare systems.
- •Contribute to company growth by providing insights to improve products and services.
- •Assist with new company onboardings.
- •Collaborate across teams to drive strategic initiatives.
- •Requirements 3+ years of experience.
- •Excellent written and verbal English communication skills.
- •Strong problem-solving and organization skills.
- •User centricity and empathy.
- •Comfortable in fast-paced environments with uncertainty.
Required skills
Project ManagementCustomer OnboardingJiraSlackNotion
Domain expertise
insurtechhealthcare
Benefits & perks
equity, comprehensive benefits
Tech stack
GitJiraConfluenceSlackNotion
