Customer Experience Associate
Age BoldDigital Health company
Los Angeles, United StatesMid
Andreessen Horowitz
Khosla Ventures
Rethink Impact
Samsung NEXT Ventures
GingerBread Capital
Primetime Partners
Sales & Account Management
About the role
TL;DR
Conduct outreach to increase enrollment and program completion rates.
- •Bold is looking for a motivated Customer Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates.
- •Key Responsibilities Actively conduct outreach via phone, text, and email daily Successfully complete >100 outbound calls a day Enroll 25% or more of all connected leads 25% or more of all connected members take a class within 1 week of an engagement outreach Maintain 92% or higher customer satisfaction score Requirements 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach Effective communication: Empathetic and active listener for our future and existing members Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot) Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information
Domain expertise
healthcare