Vendor Relations Manager
AchieversEmployee Recognition company
Toronto, CanadaManager
Sequoia Capital
GrandBanks Capital
Relay Ventures
Laurence Capital
JLA Ventures
Ontario Venture Capital Fund
Operations & StrategyNew
About the role
TL;DR
Manage vendor relationships to expand rewards, drive revenue, and improve member experience.
- •Achievers is seeking a Vendor Relations Manager to partner with Marketplace vendors, expand reward exposure, drive revenue, and enhance the member redemption experience globally.
- •This role is crucial for optimizing reward selection, monitoring vendor performance, and improving pricing.
- •Key Responsibilities Manage a diverse vendor portfolio, including EMEA Merchandises and Gift Cards.
- •Develop and maintain positive vendor relationships, addressing operational issues promptly.
- •Track and report on vendor performance metrics against goals and support improvement plans.
- •Collaborate with cross-functional teams to ensure cohesive vendor operations and enhance customer experience.
- •Requirements 3-5 years of Vendor Management/eCommerce experience.
- •Experience tracking vendor performance against KPIs.
- •Ability to effectively negotiate with stakeholders and vendors.
- •Excellent communication, relationship management, and analytical skills.
- •Proficiency with CRMs like Salesforce and analytical tools like Microsoft Excel, Tableau is an asset.
Required skills
Vendor ManagementContract ManagementNegotiationSalesforceExcelTableau
Domain expertise
ecommerce
Tech stack
SalesforceExcelTableau