Customer Success Manager, APAC
JumioIdentity Verification company
Singapore, SingaporeSenior
Andreessen Horowitz
Citi Ventures
Centana Growth Partners
Great Hill Partners
Millennium Technology Value Partners
137 Ventures
Sales & Account Management
About the role
TL;DR
Manage enterprise accounts, drive value realization, and ensure customer success for Jumio's APAC portfolio.
- •Jumio is seeking a Senior Customer Success Manager to manage a portfolio of enterprise and mid-market accounts across APAC.
- •This role focuses on value consulting, understanding customer business needs, and ensuring they achieve tangible value from Jumio's solutions.
- •Key Responsibilities Own customer health, retention, and value realization for a portfolio of accounts.
- •Monitor customer health signals and proactively address risks and escalations.
- •Conduct regular business reviews to demonstrate ROI and drive customer outcomes.
- •Foster strong relationships across customer organizations and identify expansion opportunities.
- •Requirements Multiple years of experience in Customer Success at a B2B SaaS company.
- •Proven track record managing enterprise accounts with $500K+ ARR.
- •Familiarity with technically complex SaaS products and API-based solutions.
- •Demonstrated ability to conduct executive-level business reviews.
- •Strong commercial acumen and data fluency.
Required skills
Customer SuccessAccount ManagementEnterprise SalesBusiness OperationsExcelPowerPointGreenhouse
Domain expertise
fintech
Tech stack
PythonJavaScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDJiraConfluenceSlackExcelPowerPointGreenhouse
