Payer Operations Lead
AllaraTelemedicine company
United States$60,000 - $68,000Mid
Index Ventures
GV (Google Ventures)
Gaingels
Great Oaks Venture Capital
Vanterra
Humbition
Operations & Strategy
About the role
TL;DR
Owns complex payer enrollments, documents processes, and coaches the enrollment team.
- •We're seeking an enthusiastic and process-driven Payer Operations Lead to own the most complex and high-stakes payer enrollments, build the documented processes our function runs on, and serve as the quality and coaching anchor for our enrollment team.
- •Key Responsibilities Build, document, and maintain end-to-end SOPs for payer contracting, enrollment, and credentialing workflows Design quality controls and error-catching checkpoints that reduce rework and rejected applications Identify bottlenecks in the expansion pipeline and drive cycle-time improvements Conduct persistent, proactive follow-up with payers via phone, email, and payer portals to confirm application receipt, resolve deficiencies, and push applications through to approval Serve as a quality and productivity coach for offshore enrollment team members: set standards, review work, give feedback, and build the playbooks they execute against Requirements 2-3 years of experience in provider enrollment, credentialing, payer contracting, or healthcare administration Demonstrated experience building or documenting processes and SOPs Experience coaching, training, or quality-reviewing others' work Comfort owning metrics and reporting on pipeline throughput Highly independent and driven.
- •You follow up relentlessly, manage your own queue without reminders, and don't let applications sit Exceptional attention to detail and organizational skills; you take pride in accurate, deadline-driven work
Required skills
Coaching
Domain expertise
healthcare
Benefits & perks
Equity, Professional development & employee learning programs, Unlimited PTO, Health benefits (medical, dental, vision), Generous paid time off, Health Savings Account (HSA), Flexible Spending Account (FSA), Long- and short-term disability coverage, Annual employee wellness stipend, 401(k) plan, Parental leave & family planning support benefits, Company-issued laptop, Annual work-from-home stipend, Commuter benefits (if applicable)
