Key Account Customer Success Associate

Build and maintain long-term relationships with key enterprise clients.

• •The Key Account Customer Success Manager is responsible for building and maintaining long-term relationships with key enterprise clients, ensuring they fully leverage the company’s POS solutions to maximize business value.
• •Key Responsibilities Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams.
• •Gain a deep understanding of clients’ business needs and goals, proactively communicating product requirements to internal teams and providing tailored POS solutions to drive client success and satisfaction.
• •Identify upsell and upgrade opportunities within existing accounts to expand product adoption and increase customer value.
• •Recognize expansion opportunities within enterprise restaurant groups and drive new store signings as clients continue to grow.
• •Assist large clients in completing POS product demos, ensuring they fully understand system capabilities and solution fit for their operational needs.
• •Requirements Advanced Microsoft skills, especially in Excel and Powerpoint required Strong execution skills required Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments.
• •Self-motivated and capable of leading initiatives independently while contributing to team success.
• •Proficient in data analysis and reporting, and familiar with CRM systems (e.g., Salesforce) and office software.
• •Strong verbal and written communication skills required Bachelor’s degree or higher in the related areas preferred 2+ years of experience in customer success management preferred Bilingual proficiency in English and Mandarin required Familiarity with POS systems and business processes within the retail industry preferred