Client Strategist
Grotto AIAI for company
New York, United StatesMid
ICONIQ Capital
Asymmetric Capital Partners
Sales & Account Management
About the role
TL;DR
Own the customer relationship from signed contract to long-term success.
- •Key Responsibilities Implementations & Onboarding: Getting new customers live—configuring the platform, training their teams, ensuring nothing falls through the cracks.
- •Training: Running sessions that get leasing teams genuinely excited to use Grotto.
- •Ongoing Support: Being the person our customers text when something feels off—and often fixing it before they even notice.
- •Voice of the Customer: Acting as the bridge between customers and our Product and Sales teams.
- •Requirements Unreasonably Organized AI-Native Warm Communicate Crisply Customer-Obsessed High Agency
Required skills
Customer Service
Domain expertise
proptech
