Technical Account Manager I
HuntressManaged Detection company
United States$115,000 - $120,000Mid
Kleiner Perkins
Meritech Capital
Sapphire Ventures
JMI Equity
ForgePoint Capital
Sales & Account Management
About the role
TL;DR
Technical Account Manager to provide post-sales technical support and ensure customer satisfaction.
- •Huntress is seeking a Technical Account Manager (TAM) to serve as the primary post-sales technical liaison.
- •The TAM will ensure customer satisfaction by providing high-quality technical support and helping customers maximize value from the Huntress Platform.
- •Key Responsibilities Provide elevated technical support, escalating and resolving complex issues.
- •Ensure customers effectively utilize Huntress products to achieve business objectives.
- •Advocate for customer needs within the Huntress organization.
- •Guide customers through the onboarding phase to ensure adoption and accelerate time to value.
- •Requirements 2+ years of experience in Technical Account Management, pre-sales, or similar roles.
- •Experience in the cybersecurity industry and familiarity with cybersecurity frameworks.
- •Excellent communication and presentation skills, with the ability to present to executive leadership.
- •Comfortable traveling 25% of the time and meeting face-to-face with customers.
Required skills
Presentation SkillsAWSAzureGoogle Cloud
Nice-to-have skills
Elasticsearch
Domain expertise
cybersecuritydeveloper-tools
Benefits & perks
equity, remote work, paid time off, parental leave, medical benefits, dental benefits, vision benefits, 401(k), life insurance, disability insurance, stock options, home office reimbursement, professional development assistance, digital reimbursement, coaching
Tech stack
PythonJavaScriptAWSAzureGoogle CloudGitLinuxREST APIGoogle AnalyticsGA4WorkdayGreenhouseLeverMarketo
