Lead Customer Success Manager
AscendAccounting Automation company
San Francisco, United StatesLead
Index Ventures
First Round Capital
Distributed Ventures
NFP
HSCM Bermuda
XYZ Ventures
Sales & Account Management
About the role
TL;DR
Lead Customer Success Manager to drive adoption and retention of Ascend's insurance automation platform.
- •We are looking for a relationship driven, strategically minded Customer Success Manager to lead and scale our post-implementation Customer Success function.
- •Key Responsibilities Dive deep into Ascend's product, customer segments, and current Customer Success processes and tools Build repeatable motions, surface customer insights, and partner cross-functionally to influence product direction and drive durable growth Serve as a trusted advisor to C-suite and senior stakeholders while driving strong adoption, retention, and expansion Balance hands-on account management with long-term strategic thinking Own the end to end lifecycle of Ascend's highest value customers Requirements Not specified
Required skills
Customer SuccessAccount Management
Domain expertise
fintech
