Customer Onboarding Specialist
BrightEdgeSearch Engine company
Cleveland, United StatesJunior
Insight Partners
Intel Capital
Battery Ventures
Illuminate Ventures
Altos Ventures
Section Partners
Sales & Account Management
About the role
TL;DR
Serve as the face of the company to new customers, delivering onboarding trainings and materials.
- •As a Client Onboarding Specialist, you will present and educate new customers on platform best practices to support their organic marketing channel.
- •Key Responsibilities Delivering onboarding trainings and materials Ensuring platform adoption Timely scheduling and delivery of onboarding sessions Lead successful transitions to the Customer Success Manager team after onboarding Requirements Bachelor's degree required 1+ years’ experience working in a Marketing Technology environment a plus Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus Strong articulation and presentation skills Ability to follow process consistently in a high call volume environment Willingness to learn and use coaching feedback to improve Passionate about working with customers and delivering a great customer experience
Required skills
Customer ServicePresentation SkillsGoogle Analytics
Benefits & perks
Medical, dental, and vision insurance, 15-23 days PTO plus 10 paid holidays, Pre-tax commuter benefit plan, Discounted gym membership, No or low cost therapy and professional coaching sessions, 4-6 weeks fully paid parental leave, Pet wellness and insurance plans