Pre- & Post-Sales Customer Engineer, Enterprise

PendoProduct Experience company

Raleigh, United States$158,959 - $198,699Mid

B Capital Group

Silver Lake Waterman

Battery Ventures

Meritech Capital Partners

Sapphire Ventures

General Atlantic

Sales & Account Management

About the role

TL;DR

Technical resource for enterprise accounts, driving customer success pre- and post-sales.

•Pendo's Customer Engineering team is the technical backbone of the company’s pre
•and post-sales customer motion, supporting growth by bringing technical ownership across the full customer lifecycle.
•As a Customer Engineer, you are the primary technical resource for a portfolio of Commercial accounts, partnering with Account Directors to own discovery, demos, onboarding, technical health, risk, and expansion strategy.
•Key Responsibilities Partner with Account Directors to understand customer pain, business goals, and technical requirements, crafting and delivering demos.
•Lead discovery conversations, own onboarding, troubleshoot integrations, and answer technical questions related to APIs, data models, and configuration.
•Monitor usage signals, identify adoption issues, facilitate enablement workshops, and help customers measure ROI.
•Identify technical expansion paths and support growth opportunities with a strong technical point of view.
•Own the technical dimension of account risk, including champion turnover and technical blockers.
•Requirements 3 to 5 years of experience in a customer-facing technical role.
•Hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs.
•Experience managing a portfolio of accounts with competing priorities.
•Ability to explain technical concepts clearly to technical and non-technical audiences.
•Active use of AI tools to accelerate workflows.

JavaScriptHTMLCSSREST APISalesforceEnterprise Sales

Product Analytics

Equity, 401(k) match, Flexible time off, Health insurance

HTMLCSSJavaScriptREST APISalesforce