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Tech Support Specialist
AdvocateDisability Benefits company
San Francisco, United StatesMid
Lerer Hippeau
New York Life Ventures
10X Capital
Ambush Capital
Commonweal Ventures
Evolution VC Partners
About the role
TL;DR
Troubleshoot technical issues and support internal teams.
- •We are looking for a Tech Support Specialist to troubleshoot and resolve technical issues, set up accounts for new hires, and improve our systems and processes.
- •Key Responsibilities Diagnose and resolve day-to-day technical issues.
- •Monitor daily reports and logs for errors.
- •Set up accounts, access, and tools for new hires.
- •Analyze recurring issues and implement improvements.
- •Collaborate with operations and engineering to design scalable systems.
- •Requirements 2-4 years in a technical operations, IT, or support engineering role.
- •Strong troubleshooting ability across SaaS systems.
- •Comfortable navigating and fixing issues in Salesforce or similar platforms.
- •Basic IT support knowledge.
Required skills
SalesforceSlackCRM
Tech stack
SalesforceSlackCRM